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How to Handle a Crisis in Home Care!
Things can be going well for you and your phone will ring. It's your boss, telling you bad news. "Ms. Jane Doe had died and the family thinks our worker had something to do with it. The family has called the police to investigate. They have also called the media claiming our home health aides were abusive. Since Mrs. Doe came from one of your referrals, I thought you should know." . . . (to read the remainder of this article, please log in below.)
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