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What DOES Happen When Your Phone Rings?

There are times.....many times actually, when I'm amazed. I call a home care agency that is interested in growing their busines and the person on the answering end of the phone sounds like I'm an unwelcome interruption in their day. Frequently they are rude, many times I cannot understand what they're asking me....and often they fail to thank me for my call. . . . (to read the remainder of this article, please log in below.)
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